Top 5 Techniques to Learn Patience as a Call Center Agent
Angry customers can be found in any type of business and can be upset about any little detail related to the product, company or customer service they received. It may happen on a daily basis, a weekly basis or, if you're lucky, on a monthly basis. No matter how often you encounter them, you have to be ready with a plan to handle these difficult and often time's delicate situations.
How to Make Sure Your Staff Are Prepared for Customer Services Challenges
Working in customer services is not easy. Anyone who has had to deal with an angry and disgruntled customer knows how hard it can be. Here's how to make sure your employees are prepared for the challenge.
Caveman to CEO: 4 Ways To Bring Your Business Out of The Stone Age Now
Is your business stuck in the Stone Age? If your main market focus is still centered around direct mailers, it is time to revamp your campaigns so that you can keep up with all of the competitors in your industry that are utilizing the Internet to expand their businesses. In today’s day and age, you cannot reasonably succeed without using advanced marketing tools. Here are 4 ways that you can ‘get with the times’ and expand your business at the same time. 1. Create a Facebook Page and Make Sure to Manage It Creating a Facebook account for your business is not all that difficult, but managing the account is…
5 Keys to Optimizing your Call Center Using Quality Monitoring
Are you a manager interested in improving the performance and profitability of your call center? As you may know, improving the quality of your customer service has a direct impact on both sales and customer retention which directly affect the bottom line.