How To Gain Repeat Occupants at Your Hotel
It’s always a great feeling when you have a returning guest. If you want repeat occupants for your hotel, there are ways to ensure they’ll want to return.
3 Reasons Why Customer Feedback Is Important to Your Business
Maximize business growth through vital customer feedback. Learn how it boosts products, builds trust, and refines your market strategy.
Tips for Improving Your Café’s Reputation
Adjusting how your café operates can do wonders for a lasting impression and strong business. Here are tips for improving your café’s reputation.
The Importance of a Roadworthy Certificate
Safety is a vital consideration to every individual, more so when it concerns carrying out transactions. If you intend to purchase a vehicle or even change its ownership, you could consider looking for a company that can issue a safety certificate.
Top 5 Techniques to Learn Patience as a Call Center Agent
Angry customers can be found in any type of business and can be upset about any little detail related to the product, company or customer service they received. It may happen on a daily basis, a weekly basis or, if you're lucky, on a monthly basis. No matter how often you encounter them, you have to be ready with a plan to handle these difficult and often time's delicate situations.
Client Care: 4 Strategies For Strengthening Your Relationship With Clients
As we all grow more distant from each other physically and socially, you can be forgiven for letting your relationship with clients slip a little. Everyone is under immense stress at the moment, and it can be hard to focus on anything other than simply getting through the day. It’s OK to feel this way, but if you’re reading this article, we’re going to presume that you’d like to do something about it before you find yourself wondering where everybody went. That’s why we’ve put together this list of strategies for strengthening your relationship with clients: Give Back Your clients are used to swapping their cash for your services. However,…
How Retailers Are Offering a More Personalised Shopping Experience
Over the past decade, shoppers have been abandoning the in-store experience in favor of online shopping. In order to boost offline appeal and regain customers, marketing strategies must focus on adapting to the changes, rather than fighting against them. So, how do retailers increase their customer retention by offering a more personalized shopping experience? In-store technology The travel sector has faced significant difficulties due to the rise of online travel agents. With companies such as Airbnb and a plethora of agents taking their businesses online, physical travel agents have had to think of innovative ways to retain the holiday booking experience as an offline task. Virgin Holidays have taken this…
How to Deliver Modern Customer Experience with Chatbots?
Today, customers interact with brands in more ways than ever, across unique channels, devices, and time zones. While technology and automation have obviously taken businesses to the next level and made the modern customer experience much noisier. Multiple customer interactions happen 24×7, and many fly below the radar. Bain & Company survey found out that 80% of businesses had delivered “superior customer experience.” In this age of hyper connectivity, brands can engage their customers in more innovative ways to go beyond their expectations and deliver great customer experience. Here are 6 different ways to deliver a modern customer experience. 1. Use Automation “Chatbots are making their way into the landscape…
How To Recover From Losing A Key Client: A Guide
Disappointing. Surprising. Down-right terrifying. Yes, these are all terms we’ve heard used to describe the loss of a major client. Whether you’re a one-man band, SME, or major organisation, losing a key client can have serious repercussions for your business. Unfortunately – although perhaps reassuringly – it’s something that almost every entrepreneur and business will face at some point. What’s more, the manner with which you react to the situation can lead to a net benefit in terms of both profit and professionalism. In this article we discuss how to recover from losing a key client and how the negative circumstance may be turned into a positive. Don’t burn your…
How to Reward Loyal Customers
Gaining clients loyalty should be your main goal as a business owner or an entrepreneur. For your business or organization to grow from being a local business to being an international business, you need loyal and supportive customers. As a business owner, it is your responsibility to ensure that your company or organization is meeting the demands and needs of your clients. Also, ensure that you are on top of your game when it comes to customer service as it will help you attract more clients as well as gain the customer’s trust. Here are some of the things you can do to reward your loyal customers. 1. Offer your…
Phone Answering Service for Small Business – How It Contributes to a Positive Image
Every company knows how precious its image is in the market and the way customers perceive it. At a time when information is moving quickly and is easy to access, nothing is more important than the way a brand is seen, both by its own employees and consumers and by people who have not yet had a direct connection with that name.
7 Tips in Building a Health and Wellness Company
One of the most exciting entrepreneurial paths that an individual can pursue is the development of a health and wellness company. In addition to providing you with the opportunity to pursue economic growth, these companies enable individuals to offer customers products that will improve their mental and physical well-being. To make the most of your entrepreneurial efforts, it’s immensely important for you to know how to build your company in a manner that will optimize key factors such as conversion and customer retention. Use some or all of the following seven tips to get your company going and growing now: 1. Research, Research, Research If you’re really serious about building…
