• Hotel Reception Staff Uniforms
    Management

    5 Important Reasons for Having Employee Uniforms in the Hospitality Industry

    Having staff uniform is not something new, particularly in the hospitality industry. There is a good reason why pubs, restaurants, shops, and hotels are still using uniforms in the workplace. Keeping up an excellent appearance is incredibly important even though most people believe that customers are only concerned about the comfort, service, and quality of the food and drink they are receiving. Here are the benefits of having staff uniforms for your hospitality business.

  • Call Center Agent
    Management

    Top 5 Techniques to Learn Patience as a Call Center Agent

    Angry customers can be found in any type of business and can be upset about any little detail related to the product, company or customer service they received. It may happen on a daily basis, a weekly basis or, if you're lucky, on a monthly basis. No matter how often you encounter them, you have to be ready with a plan to handle these difficult and often time's delicate situations.

  • Chatbot
    Business Tools

    How to Deliver Modern Customer Experience with Chatbots?

    Today, customers interact with brands in more ways than ever, across unique channels, devices, and time zones. While technology and automation have obviously taken businesses to the next level and made the modern customer experience much noisier. Multiple customer interactions happen 24×7, and many fly below the radar. Bain & Company survey found out that 80% of businesses had delivered “superior customer experience.” In this age of hyper connectivity, brands can engage their customers in more innovative ways to go beyond their expectations and deliver great customer experience. Here are 6 different ways to deliver a modern customer experience. 1. Use Automation “Chatbots are making their way into the landscape…

  • Customer Card
    Marketing

    How to Keep Customers Loyal to Your Brand

    As the saying goes: "Quality is better than quantity", and this is key for understanding the effectiveness of brand loyalty. The probability of selling a product or service to an existing customer is 60-70%, with 65% of a company’s business said to come from existing customers. Companies such as Apple are the epitome of brand loyalty, with the tech company having a core of followers who will solely buy their products and stick with them throughout their lifetime. Here, we will look at exactly what it is that makes customers stay loyal to a brand.

  • Logos Branding Sketch
    Management,  Marketing

    Factors Associating Poor Business Branding and Low Sales

    A business exists to offer value or sell something to customers who in turn pay for the cost or the product with cash or equivalents. Without sales, companies will eventually run out or close down. There are many factors why customers aren’t buying your services or products anymore or at all. Here are four factors associating your branding on why customers are not buying from you: 1. Market Irrelevance and Confused Branding Nobody buys stuff or obtains services unless they need it or they are hungry for it. The biggest mistake that any business could ever make is to sell a product to customers that don’t need it. Different services…

  • Custommer Cables
    Business Tools,  Online Business

    Anticipating Customer Needs on Your Website

    Are you one of the 53 percent of U.S. adults who tend to abandon their online order if you can’t find a quick answer to your question? The truth is most people want to be able to easily find what they are looking for without having to pick up the phone to ask their question. How do you give people what they want when they visit your website? You anticipate their needs! If you can predict what questions they may have, you’re not only being helpful, you’re potentially turning visitors into customers, avoiding complaints, and improving conversion rates. You’re thinking like your customers and optimizing your website. How do you…

  • Customer Service
    Marketing

    How to Increase Customer Lifetime Value

    Customer lifetime value (CLV) signifies the projected net profit contribution of a customer over time. It is calculated by adding the revenue you gain from a customer and subtracting the money spent on serving them. It is always seen that the CLV is always lesser than the value of acquiring a new customer. The Marketing stats states as follows The probability of selling your product/services to a new customer is about 5-10%. Whereas, the probability of selling the same product to the existing customer would be roughly about 60-70 %. For any organisation giving emphasis on increasing the customer lifetime value is of utmost importance. There are few tricks and…

  • Customer Service
    Management

    4 Ways To Improve The Quality Of Your Customer Service

    Running a business means having to deal with customers.  After all, without customers, your business would fail to thrive.  Therefore, learning how to handle customers is essential for the positive growth and development of your company. Many companies fail to realize the importance of making a good impression on their customers and providing quality service when they need it.  However, neglecting this incredibly important part of running a business could be your biggest downfall. If you want your business to create happy returning customers, you should focus on developing procedures which will do just that.  Here are the best ways to deliver quality customer service and keep your clients coming…